Return & Refund Policy

Last updated: September 30, 2026

At Court Privé, we are committed to delivering premium tennis-inspired apparel and ensuring our customers are satisfied with their purchases.

Please review our return and refund policy before placing an order.

1. Returns & Exchanges

All Court Privé products are made to order. Each item is produced specifically for you once your order has been placed.

Due to the nature of our production process, we generally do not accept returns or exchanges for:

• Incorrect sizes selected during checkout.

• Changes of mind.

• Personal preferences regarding colour, fit or style.

• Incorrect shipping information provided by the customer.

We strongly encourage customers to review our product descriptions and sizing guides before purchasing.

These restrictions do not affect your rights under applicable consumer protection laws.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 30 days of receiving your order.

Email courtprivecollective@gmail.com with the following information:

• Your order number.

• A brief description of the issue.

• Clear photographs showing the damage, defect or incorrect item.

Our team will review your request and, where appropriate, arrange a replacement or refund at no additional cost.

The 30-day reporting period does not limit any rights you may have under applicable law.

3. Refunds

If your refund request is approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

4. Order Cancellations

Orders enter production after they are submitted to our fulfilment partner.

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request. However, cancellations cannot be guaranteed once production has begun.

Any cancellation rights required by applicable law will be honoured.

5. Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the issue with our fulfilment and shipping partners and determine an appropriate resolution.

6. Contact Us

For all return, refund and order-related inquiries, please contact:

Court Privé

Email: courtprivecollective@gmail.com

We aim to respond to all customer inquiries within two business days.

Thank you for choosing Court Privé.