Shipping policy

Shipping Policy

Last updated: September 30, 2026

At Court Privé, we are committed to providing a seamless shopping experience, from the moment you place your order to the moment it arrives.

Please review our shipping policy before placing an order.

1. Shipping Destinations

Court Privé currently ships to the following countries:

  • Canada

  • United States

We plan to expand our international shipping options as our brand grows.

2. Order Processing

All Court Privé products are made to order through our trusted production and fulfilment partners.

Production begins once your order has been confirmed and accepted for fulfilment.

Because each item is produced specifically for your order, processing times may vary depending on product availability and production demand.

Estimated production time: [Insert confirmed production estimate].

Please note that production times are separate from shipping times.

3. Shipping & Delivery Times

Once your order has been produced, it will be prepared for shipment.

Estimated shipping times:

  • United States: [Insert confirmed delivery estimate]

  • Canada: [Insert confirmed delivery estimate]

Delivery estimates are not guaranteed and may vary depending on your location, shipping carrier, customs processing and other circumstances beyond our control.

Your statutory rights regarding delayed or undelivered goods remain unaffected.

4. Shipping Rates

Shipping costs are calculated and displayed at checkout.

Rates may vary depending on your delivery destination, the products ordered and the shipping options available.

Any free shipping promotions will be clearly communicated on our website.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow additional time for tracking information to become active after your package has been handed over to the shipping carrier.

6. Customs & Import Duties

Orders shipped across international borders may be subject to customs duties, import taxes or other applicable fees.

Unless otherwise stated during checkout, these charges are not included in our product prices or shipping fees and may be the customer's responsibility.

Any applicable charges and responsibilities will be disclosed as required by law.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately at courtprivecollective@gmail.com.

We will make every reasonable effort to update your information before shipment. However, address changes cannot be guaranteed once an order has entered fulfilment.

8. Lost, Delayed or Damaged Packages

If your package is significantly delayed, lost or arrives damaged, please contact our customer support team.

Include your order number and a description of the issue. For damaged products, please provide clear photographs.

We will investigate the situation with our production and shipping partners and work toward an appropriate resolution.

Nothing in this policy limits your rights under applicable consumer protection laws.

9. Multiple Shipments

Depending on the products ordered and their production locations, items from the same order may occasionally arrive in separate shipments.

When available, separate tracking information will be provided.

10. Contact Us

For shipping-related questions or concerns, please contact:

Court Privé

Email: courtprivecollective@gmail.com

Location: Ontario, Canada

We aim to respond to customer inquiries within two business days.

Thank you for choosing Court Privé.